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Basic FAQS
Get your order faster from 2 to 3 Business Days Delivery. Shop conveniently with PayPal!
Pay easily and securely in a few simple steps with this trusted payment method. Just select PayPal at checkout. Paypal Merchant ID – LVQ48CWU3YKXL
Yes, you do. You can browse our fashion accessories without registering. Once you are ready to place an order, we will prompt you to login or register with us.
Click “My Account” at the top part of our website.
Click the “forgot password” at the login page, fill in your registered email then we’ll send a new password to your registered email.
You can change your password after you log in to your account.
PRODUCTS
We recommend you use the “Size Guide “ to better determine your ideal size because sizing varies between our items.
”Size Guide” with detailed product measurements is included on each product page. As a note, these are measurements for the item itself. You can compare these measurements to similar pieces you already own.
Free size/one-size means there is only one size available for the item. Generally, a Medium size fits the majority of customers. If you are still unsure, please check the size guide to see the measurements or click the size icon to see the specific measurements.
Yes, if the order is not placed, you can remove the item from the shopping cart. But once you have placed the order, you can’t delete any item any more.
For our popular item, it might go out of stock quickly. We will continue working with our suppliers to ensure the items displaying on our site will be available to our customers.
Once your processing order item is out of stock, we will notify you by email and you can choose to exchange another item or ask for refund
Sorry that we don't provide custom-made service at this time. The items are just same as our website displayed and same as the description on our website.
ORDERING & PAYMENT
Once your order is placed (before payment, in “Awaiting Payment” status), there would be an eight digit alphanumeric order number. Those orders cannot be altered. If any information is incorrect, you can ignore the wrong order and create a new one.Once you finish the payment for your order, if you want to modify or cancel, you can send a request to our customer service representatives in your account at Contact Us page for assistance.
We can only change those information for you if the order is not shipped out. Therefore , please be more careful to place the order. If there are changes, contact us via [email protected].
We can only process payment with PayPal. And Zbooni.
For online payment, aside from Paypal, we issue a receipt thru Zbooni, it is the best digital payment and mobile invoicing application. It provides an e-commerce payment solution, a system for social selling and commerce through a variety of channels like Whatsapp.
A customer may send message thru whatsapp or SMS at +971564427938 for their orders and the payment link will be send. They will be directed to a checkout page.
SHIPPING & HANDLING
We are only able to deliver to one address per order. We suggest that you place a separate order for each destination, if you would like to send your purchases to multiple addresses.
Total time is 3-5 business days of preparing each order plus 2 to 5 business days of Express Shipping, 7-12 business days of Postal Expedited，or 10-20 business days of Postal Sercice.
RETURN & EXCHANGE
Online purchases made through Rosalina Shoppe are valid for exchange and return within 14 days from the delivery date. All return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. You are welcome to make an exchange as long as it is in stock or alternatively get a refund.
You can directly call or email us to process your returned items.
We will process the refund within a week after receiving your return package.
FYI: It will take a longer time (maybe 1 to 2 weeks depending on which CC company is ) to process the refund for the bank if your original payment method is credit card.
Send email to [email protected]ppe.com with picture(s) of the wrong/damaged/defective item as well as your order NO. so that we can investigate and take further action to resolve your problem.
Sometimes, your order will be delivered in multiple packages. Please check your order details in your account.
Once all the packages have been delivered but you are still missing items, please contact our customer service representatives at Contact Us page and submit a request to us. Our customer service representatives will help you and get back to you within 24 hours.